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Frequently Asked Questions

F.A.Q​

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal, for secure and convenient transactions.

How long does shipping take?

Shipping times vary depending on your location, but typically range from 5-10 business days.

Do you offer international shipping?

Yes, we offer global shipping to most countries around the world. Shipping rates and delivery times may vary.

What is your return policy?

We offer hassle-free returns within 30 days of purchase. Simply contact our customer support team for assistance.

Are your products cruelty-free?

Yes, we are committed to cruelty-free practices and ensure that none of our products are tested on animals.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Are your products suitable for sensitive skin?

Yes, many of our products are formulated for sensitive skin types. Look for products labeled “gentle” or “sensitive skin-friendly.

Where are your products manufactured?

Our products are manufactured in facilities that adhere to strict quality standards and regulations, ensuring the highest quality and safety.

How can I contact your customer support team?

You can reach our customer support team via email at office@japaebuy.com or through the contact form on our website. We’re here to assist you with any questions or concerns you may have.

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